Shipping policy
Shipping Policy
Last Updated: June 2026
At MonsterStop, we are committed to delivering your order as quickly and efficiently as possible. Please review the information below regarding order processing, delivery times, and shipping procedures.
Order Processing
Orders are typically processed within 1–2 business days (Monday to Friday) after payment has been successfully received and verified.
Please note:
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons, promotional periods, or unexpected circumstances, processing times may be extended.
- Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
Shipping Time
Standard Delivery (United Kingdom)
- Processing Time: 1–2 Business Days
- Delivery Time: 3–5 Business Days
- Estimated Total Delivery Time: 4–7 Business Days
Delivery estimates are provided as guidelines and may vary depending on location, courier operations, weather conditions, or other factors outside our control.
Shipping Costs
We offer Free Standard Shipping on all eligible orders within the United Kingdom unless otherwise stated at checkout.
Any additional delivery charges for remote locations or special delivery requirements will be displayed before payment is completed.
Order Tracking
Once your order has been shipped, you will receive tracking information via email where tracking services are available.
If you have not received tracking information within a reasonable timeframe, please contact our customer support team.
Delivery Delays
While we strive to meet all estimated delivery dates, delays may occasionally occur due to:
- Severe weather conditions
- Public holidays
- Courier network disruptions
- Customs inspections (where applicable)
- Events beyond our reasonable control
MonsterStop cannot guarantee delivery dates and shall not be liable for delays caused by third-party carriers.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information provided at checkout is accurate.
If an incorrect address is supplied and the order is shipped accordingly, MonsterStop cannot accept responsibility for lost or misdelivered parcels.
If you notice an address error, please contact us as soon as possible after placing your order.
Order Cancellations
Orders may be cancelled before dispatch.
If your order has not yet been shipped, we will process a full refund.
Once an order has been dispatched, cancellation requests will be handled in accordance with our Refund & Return Policy.
Damaged Deliveries
If your order arrives damaged, please contact us within 48 hours of delivery.
Where possible, please provide photographs of:
- The damaged product
- The packaging
- The shipping label
This allows us to investigate and provide an appropriate resolution as quickly as possible.
Lost Parcels
If your order has not arrived within the estimated delivery period, please contact our support team.
Where a shipment is confirmed lost by the carrier, we will work with you to arrange a replacement or refund where appropriate.
Shipping Restrictions
At this time, delivery availability may vary depending on the destination.
Certain remote locations, offshore islands, or restricted delivery zones may experience longer delivery times or additional shipping charges.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
MonsterStop
Email:
Sales@monstershop.co.uk
Phone:
+44 7988 592330
Business Address:
155 Moneygran Road
Portglenone
Ballymena
BT44 8JN
United Kingdom
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT)
We aim to respond to all enquiries within 24–48 business hours.
Thank you for choosing MonsterStop. We look forward to serving you and helping you find products that make everyday living better.
