Privacy policy
Privacy Policy
Last Updated: June 2026
At MonsterStop, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, or contact our support team.
Information We Collect
When you interact with our website, we may collect certain information to provide our services efficiently and securely.
Information You Provide
This may include:
- Full name
- Billing and delivery address
- Email address
- Telephone number
- Payment details (processed securely through our payment providers)
- Order and transaction information
Information Collected Automatically
When you browse our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and device information
- Pages viewed and browsing activity
- Date and time of visits
- Referring websites or search sources
This information helps us improve website performance, security, and customer experience.
How We Use Your Information
We use personal information to:
- Process and deliver orders
- Provide customer support
- Send order confirmations and delivery updates
- Detect and prevent fraud
- Improve our products, services, and website functionality
- Meet legal and regulatory obligations
We only process personal data when there is a lawful basis for doing so under applicable UK data protection laws.
Payment Security
We do not store or have direct access to your complete payment card details. Payments are processed securely through trusted third-party payment providers using industry-standard encryption and security measures.
Sharing Your Information
We may share information with carefully selected service providers when necessary to operate our business, including:
- Payment processing providers
- Delivery and logistics partners
- Website hosting and eCommerce service providers
- Analytics and security service providers
We never sell, rent, or trade your personal information to third parties for their independent marketing purposes.
Cookies
Our website uses cookies and similar technologies to improve functionality, analyse website performance, and enhance your shopping experience.
Cookies may help us:
- Remember customer preferences
- Maintain shopping cart functionality
- Improve website performance
- Measure website traffic and visitor behaviour
You may control cookie settings through your browser preferences.
Marketing Communications
If you subscribe to our newsletter or marketing communications, we may send updates regarding products, promotions, or special offers.
You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.
Data Retention
We retain personal information only for as long as necessary to fulfil orders, comply with legal obligations, resolve disputes, and maintain business records.
Your Rights
Under applicable UK data protection laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information where legally applicable
- Object to certain processing activities
- Request restriction of processing
- Request transfer of your personal data where applicable
To exercise any of these rights, please contact us using the details below.
Children's Privacy
Our website is intended for individuals aged 18 years and older. We do not knowingly collect personal information from children.
Policy Updates
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any updates will be published on this page with the revised effective date.
Contact Information
Email:
Sales@monstershop.co.uk
Phone:
+44 7988 592330
Business Address:
155 Moneygran Road
Portglenone
Ballymena
BT44 8JN
United Kingdom
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT)
We aim to respond to all enquiries within 24–48 business hours.
Thank you for choosing MonsterStop. We look forward to serving you and helping you find products that make everyday living better.
