Shipping Policy
At Monster Stop, operated by ORVEXA RETAIL LTD (company number 17413125), we want your order to reach you quickly and smoothly. This policy explains how we process orders, how long delivery takes, and what shipping costs for orders placed within the United Kingdom.
1. Delivery Locations
We currently deliver to addresses within the United Kingdom only. Our entire product range is available for delivery under this policy.
2. Processing and Delivery Times
Order cut-off time: Orders placed before 2:00 PM (UK time) start processing the same business day. Orders placed after 2:00 PM are processed on the next business day.
Handling time: We prepare and dispatch orders within 0 to 1 business day, Monday to Friday. Orders placed at the weekend or on a UK public holiday are processed on the next business day.
Transit time: Once dispatched, standard delivery anywhere in the UK takes 3 to 4 business days, Monday to Friday.
| Stage | Time |
|---|---|
| Handling (order to dispatch) | 0 to 1 business day |
| Transit (dispatch to delivery) | 3 to 4 business days |
| Total estimated delivery | 3 to 5 business days |
Delivery times are estimates provided by our courier partners and are not guaranteed, especially during busy periods.
3. Shipping Costs
We offer free UK delivery on all orders, with no minimum order value. All prices on our website are shown in British Pounds (GBP, £).
4. Order Tracking and Delays
Tracking: When your order is dispatched, we will send you a dispatch confirmation email with tracking details, so you can follow your parcel until it arrives. Please check your spam or junk folder if you do not see it.
Delays: We work hard to deliver on time, but delays can sometimes happen for reasons outside our control, such as courier disruptions, bad weather, or high order volumes during peak seasons. If a significant delay affects your order, we will keep you informed. Thank you for your patience.
5. Returns
We accept returns of both faulty and non-faulty items. For full details on eligibility, the 30-day return window, exchanges and refunds, please see our Refund and Returns Policy.
6. Contact Us
If you have any questions about shipping or the status of your order, please get in touch:
- Store name: Monster Stop
- Company: ORVEXA RETAIL LTD
- Company number: 17413125
- Phone: +44 7460 014992
- Email: sales@monsterstop.co.uk
- Address: Office 1658, 85 Dunstall Hill, Wolverhampton, WV6 0SR, United Kingdom
- Business hours: Monday to Friday, 9:00 AM to 6:00 PM (UK time, GMT+00:00 London)