Return & Refund Policy
At Monster Stop, operated by ORVEXA RETAIL LTD (company number 17413125), we want you to be completely happy with your order. If you are not satisfied, you can return or exchange it under the terms below. This policy applies to orders delivered within the United Kingdom.
1. 30-Day Returns
You can request a return within 30 days of receiving your order.
To be eligible for a return, the item must be:
- New and unused, in the same condition you received it.
- Returned in its original packaging, with any tags, labels and accessories included.
- Not damaged, altered or assembled beyond what is needed to inspect it.
We cannot accept returns of items that have been used, damaged after delivery, or altered in any way.
2. Exchanges
Yes, we offer exchanges. If you would like a different colour, size or another item of equal value, contact us within the 30-day return period.
Please include your order number and tell us which item you would like instead. We will confirm availability and guide you through the exchange. Exchanges are subject to stock availability.
3. How to Return an Item
Returns are sent back to us by post. A return label is included in your parcel, so there is nothing extra to arrange.
- Contact us at sales@monsterstop.co.uk with your order number and the item you want to return or exchange.
- Pack the item securely in its original packaging.
- Attach the return label included in your parcel.
- Drop the parcel off at your nearest courier drop-off point.
We recommend keeping your proof of postage until your return has been received and processed.
4. Restocking Fees
We do not charge any restocking fee. You will not be charged anything for returning an eligible item under this policy.
5. Refunds
Once your return arrives, we will inspect the item and let you know whether your refund has been approved.
Approved refunds are processed within 7 days of the return being received and approved. Refunds are always made to your original payment method (Visa, Mastercard, American Express or the method used at checkout).
After we process your refund, the time it takes for the money to appear in your account depends on your bank or card provider. This is usually 5 to 10 working days.
6. Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged, or is not what you ordered, please contact us as soon as possible. Sending a photo of the item and its packaging helps us resolve the issue quickly. We will arrange a replacement, repair or refund as appropriate.
This policy is in addition to your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015. Your statutory rights are not affected by our 30-day return policy.
7. Contact Us
If you have any questions about a return, exchange or refund, our customer support team is happy to help. Just get in touch and we will take it from there.
- Store name: Monster Stop
- Company: ORVEXA RETAIL LTD
- Company number: 17413125
- Phone: +44 7460 014992
- Email: sales@monsterstop.co.uk
- Address: Office 1658, 85 Dunstall Hill, Wolverhampton, WV6 0SR, United Kingdom
- Business hours: Monday to Friday, 9:00 AM to 6:00 PM (UK time, GMT+00:00 London)