Payment Policy

This Payment Policy explains how you can pay for orders on www.monsterstop.co.uk, operated by ORVEXA RETAIL LTD (company number 17413125), and how we keep your payments safe.

1. Accepted Payment Methods

We accept the following payment methods on our website:

• Visa (credit and debit cards)
• Mastercard (credit and debit cards)
• American Express
• Other secure payment methods shown at checkout

The payment options available to you will be displayed on the checkout page before you place your order. We do not accept Cash on Delivery, cheques, or payment by post.

2. Prices and Currency

All prices on our website are shown and charged in British Pounds Sterling (GBP, £). Prices include VAT where applicable.

Delivery charges, if any, are shown separately at checkout before you pay. The total amount you will be charged is always displayed clearly before you confirm your order.

If you pay with a card issued outside the UK, your bank may convert the amount into your local currency and may charge a foreign transaction or currency conversion fee. These fees are set by your bank and are not controlled by Monster Stop.

We make every effort to ensure prices are correct. If a product is listed at an incorrect price due to an error, we will contact you before dispatching the order. You can then choose to pay the correct price or cancel the order for a full refund.

3. When Payment Is Taken

Full payment is required at the time you place your order. Your payment is processed as soon as you complete checkout.

Once your payment is successful, you will receive an order confirmation email at the address you provided. Please check your spam or junk folder if you do not see it. Your order will only be processed and dispatched after payment has been received in full.

If an item you ordered turns out to be out of stock after payment, we will contact you and offer a suitable alternative or a full refund to your original payment method.

4. Payment Security

Your security is our priority. All payments are processed by trusted, secure third-party payment providers.

• Our website uses SSL encryption (HTTPS), so the information you enter at checkout is protected.
• Your card details are entered directly with our payment provider. Monster Stop never sees or stores your full card number, expiry date or security code (CVV).
• Some payments may require extra verification from your bank, such as 3D Secure (for example, Visa Secure, Mastercard Identity Check or American Express SafeKey). This may include a one-time code or approval in your banking app.

We will never ask for your card details or passwords by phone, email, WhatsApp or social media. If you receive such a request claiming to be from us, please do not respond and contact us straight away.

5. Declined Payments and Fraud Checks

Declined or failed payments: If your payment is declined, your order will not be placed. Common reasons include incorrect card details, insufficient funds, an expired card, a billing address that does not match your card, or a security check by your bank. Please check your details and try again, use a different card, or contact your bank. If money has left your account but you did not receive an order confirmation, please contact us with your name and email address and we will look into it.

Fraud prevention: To protect our customers and our business, orders may be checked for signs of fraud. We may ask you to provide extra information to verify your identity or payment before we dispatch your order. We reserve the right to cancel any order we reasonably believe to be fraudulent. If an order is cancelled, any payment taken will be refunded in full to the original payment method.

6. Refunds and Chargebacks

Refunds: All approved refunds are made to the original payment method used for the order. We cannot refund to a different card or account. Once we process your refund, it usually takes 5 to 10 working days to appear in your account, depending on your bank or card provider. Full details on returns and eligibility are set out in our Refund and Returns Policy.

Chargebacks: If you have a problem with a payment or an order, please contact us first so we can resolve it quickly. Raising a chargeback or payment dispute with your bank without contacting us may delay the outcome. Where a chargeback is raised, we may share order and delivery information with the payment provider and your bank to respond to the dispute.

7. Changes to This Policy and Contact Us

We may update this Payment Policy from time to time. The latest version will always be posted on this page with the updated date at the top. Any changes will not affect orders already placed and paid for.

If you have any questions about payments or this policy, please contact us:

• Store name: Monster Stop
• Company: ORVEXA RETAIL LTD
• Company number: 17413125
• Phone: +44 7460 014992
• Email: sales@monsterstop.co.uk
• Address: Office 1658, 85 Dunstall Hill, Wolverhampton, WV6 0SR, United Kingdom
• Business hours: Monday to Friday, 9:00 AM to 6:00 PM (UK time, GMT