Privacy Policy

1. Introduction

Welcome to Monster Stop (“we”, “us” or “our”), a trading name of ORVEXA RETAIL LTD, a company registered in England and Wales (company number 17413125). We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect when you visit or make a purchase from www.monsterstop.co.uk (the “Store”), how we use it, who we share it with, and the choices you have. It applies to all visitors, customers and anyone who contacts us.

By using our Store, you agree to the collection and use of your information as described in this policy. If you do not agree, please do not use the Store.

2. Information We Collect

We collect only the information we need to run the Store, process your orders and serve you better.

Information you give us directly:

• Contact details: your name, email address and phone number.
• Delivery details: your shipping and billing address.
• Order details: the products you buy, order history, and any notes or special instructions you add.
• Account details: your login email and password, if you create an account.
• Communications: messages you send us by email, contact form, WhatsApp or social media, including questions, complaints and reviews.

Payment information: Payments are handled by secure third-party payment providers. We do not store your full card number or banking passwords on our systems. We accept Visa, Mastercard and American Express cards, as well as the other secure payment methods shown at checkout. Your card details are entered directly with our payment provider and are encrypted during processing. We do not offer Cash on Delivery.

Information collected automatically: When you browse the Store, we may automatically collect your IP address, browser type, device type, approximate location, the pages you visit, how long you stay, and the website or link that brought you to us. This is collected through cookies and similar technologies (see Section 4).

3. How We Use Your Information

We use your information to run the Store and to give you a smooth shopping experience. Specifically, we use it to:

• Process, confirm and deliver your orders, and take payment for them.
• Send order updates, shipping and tracking information, and invoices.
• Handle returns, exchanges, refunds and complaints.
• Answer your questions and provide customer support.
• Send offers, new arrivals and promotions, only where you have agreed to receive them (see Section 6).
• Detect and prevent fraud, fake orders and misuse of the Store.
• Understand how visitors use the Store so we can improve our products, website and service.
• Meet our legal, tax and accounting obligations.

We do not sell your personal information to anyone.

4. Cookies and Tracking Technologies

Cookies are small text files stored on your device when you visit a website. We use them to keep the Store working properly and to understand how it is used.

• Essential cookies: keep your shopping cart, login and checkout working.
• Analytics cookies: show us which pages and products are popular, so we can improve the Store.
• Marketing cookies and pixels: we may use tools such as the Facebook (Meta) Pixel, Google Analytics or TikTok Pixel to measure our ads and show you relevant offers on other platforms.

You can block or delete cookies through your browser settings. Please note that if you block essential cookies, some parts of the Store, such as the cart and checkout, may not work correctly.

5. How We Share Your Information

We share your information only with trusted partners who help us run the Store, and only as much as they need to do their job.

Who	Why we share	What we share
Website platform and hosting (WordPress, its e-commerce plugins such as WooCommerce, and our web hosting provider)	To host the Store and process orders	Order, account and browsing data
Payment providers	To process card and online payments securely	Name, order amount, payment details
Courier and delivery companies	To deliver your order	Name, phone number, delivery address
Marketing and analytics tools (e.g. Meta, Google)	To measure ads and improve the Store	Browsing and cookie data
Email and messaging services	To send order updates and offers	Name, email, phone number

We may also share information if required by law, court order or a government authority, or to protect our rights, our customers or the public from fraud or harm.

If our business is sold or merged with another business, customer information may be transferred to the new owner, who will be bound by this policy.

6. Marketing Communications

We send promotional emails, SMS or WhatsApp messages only if you have agreed to receive them, for example by ticking a box at checkout or signing up to our newsletter.

You can stop receiving marketing messages at any time by clicking the “unsubscribe” link in any email, replying “STOP” to an SMS, or contacting us directly. Even after you unsubscribe, we will still send you important messages about your orders, such as confirmations and delivery updates.

7. Data Retention and Security

How long we keep your data: We keep your personal information only for as long as needed to fulfil your orders, provide support, and meet our legal, tax and accounting requirements. When it is no longer needed, we delete it or make it anonymous.

How we protect your data: We use reasonable technical and organisational measures to keep your information safe, including secure (SSL/HTTPS) connections, secure payment processing by trusted providers, and limiting access to staff who need it.

However, no method of sending or storing data over the internet is 100% secure. While we work hard to protect your information, we cannot guarantee its absolute security.

8. Your Rights and Choices

You have control over your personal information. Depending on where you live, you may have the right to:

• Access: ask for a copy of the personal information we hold about you.
• Correction: ask us to correct information that is wrong or incomplete.
• Deletion: ask us to delete your information, unless we must keep it for legal or accounting reasons.
• Objection: object to us using your information for marketing.
• Withdraw consent: withdraw any consent you have given us at any time.

To make a request, contact us using the details in Section 10. We may ask you to confirm your identity before we act on your request, and we will respond within a reasonable time.

9. Children, Third-Party Links and International Transfers

Children’s privacy: The Store is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has given us their information, please contact us and we will delete it.

Third-party links: The Store may contain links to other websites, such as social media pages or courier tracking sites. We are not responsible for the privacy practices of those websites, so please read their privacy policies.

International transfers: Some of our service providers, such as our website platform, payment providers and analytics tools, may store or process your information on servers outside your country. When this happens, we rely on these providers to protect your information with appropriate safeguards.

10. Changes to This Policy and Contact Us

We may update this Privacy Policy from time to time to reflect changes in our business, services or the law. The latest version will always be posted on this page with the updated date at the top. We encourage you to review it from time to time.

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Store name: Monster Stop
• Company: ORVEXA RETAIL LTD
• Company number: 17413125
• Phone: +44 7460 014992
• Email: sales@monsterstop.co.uk
• Address: Office 1658, 85 Dunstall Hill, Wolverhampton, WV6 0SR, United Kingdom
• Business hours: Monday to Friday, 9:00 AM to 6:00 PM (UK time, GMT+00:00 London)